We do not have parking facilities, however we are in a non-permitted residential area so there is usually somewhere to park within a couple of minutes walk from the practice.

To book an appointment you must first be registered with us. You can book an appointment by clicking 'Book Online' on the menu bar or by calling us on 0117 252 0545. If you want to book an appointment for multiple pets at the same time please book back to back appointments on our online booking system. If you need to book a 2nd opinion or 40 minute appointment please get in touch with us as this cannot be booked online.

Whenever we are closed, the Out of Hours Emergency Provider 'Vets Now' will be open and you can call them for emergencies, advice or appointments. Their contact details are: Vets Now Bristol Address: 32, 34 Zetland Rd, Redland, Bristol, BS6 7AB Phone: 0117 239 3121

To register please go to the Menu bar and select Register, fill in the details and someone will be in touch. To speed up the process please contact your previous veterinary clinic and ask them to email your pet(s) medical history to us at info@thegrovevet.com as we need this in order to see your pet(s) for an appointment. As we are a small team, our emails are not constantly monitored, so if you haven't heard from us in 3 working days please give us a nudge!

We have disabled access into the practice however we unfortunately do not have disabled access to a bathroom or toilet at this time.

Surgery opening times Monday to Friday: 8.30am - 6.30pm Surgery opening times Saturday: 9.00am - 12:00pm Admission appointments for surgical inpatients: 8.20am - 9.00am (Monday to Friday only) Consulting hours Monday to Friday: 9.00am - 11:40am and 2.00pm - 5:40pm Consulting hours Saturday: 9.00am – 11.40am We are closed on Sundays and Bank holidays.

You can either request to collect the physical medication from us or you can ask for a written prescription and you can order the medication online yourself. You can request either of these by going to the menu bar and selecting repeat prescriptions and completing the form. If you have not received a medication from us before, you will likely need a vet appointment first. If you're not sure if you need an appointment, you can submit a medication ​​request and we'll let you know if you need a vet appointment.

Unfortunately once medication has left the practice it cannot be refunded as we cannot guarantee it has been stored in the correct conditions and therefore it must be disposed of. However, you can return unopened, unused or out of date medications or sharps for us to dispose of safely.

For our price list please visit: https://www.thegrovevet.com/pricelist

Payment must be made on the day of your pet's treatment unless we are processing a direct Insurance Claim for over £500. For appointments, payment will be taken after your appointment from our reception. For operations, payment will be taken when you collect your pet after their procedure. We accept card and cash. We do not accept American Express or Cheques. In some circumstances you may be asked to pay by a direct online payment link.

Our insurance policy and information about how to claim can be found at: www.thegrovevet.com/insuranceclaims

For our advice about pet insurance please go to: www.thegrovevet.com/post/pet-insurance-which-one-should-i-choose

Annual health check and vaccination appointment with one of our vets. Health check over with our nursing team (6 months after vaccination) A year's worth of parasite control (see below for our protocol) 10% discounts on routine dentistry (i.e. dental cleans under anaesthesia, not extractions) Free of charge nail clip appointments Cat Health Plan Upfront Payment £190 Cat Health Plan Monthly Direct Debit £16.80/month

Simparica Trio which prevents roundworm, lungworm, fleas, mites, lice and ticks and is a treat like tablet given monthly. Initially we recommend coming into the practice for a visit to see a member of our nursing team once a month for your puppy to be weighed and given their Simparica tablet. This ensures they are given the correct dose as well as building a positive relationship with the vets from a young age. Cazitel Plus that prevents tapeworm and is given every six months. A health check with one of our nurses at six months old. 10% off vaccinations and a health check 10% off neutering Costs £155 for puppies expected to weigh less than 25kg as an adult. £175 for puppies expected to weigh over 25kg as an adult.

Annual health check and vaccination appointment with one of our vets. Health checkover with our nursing team (6 months after vaccination) A year's worth of parasite control (see below for our protocol) 10% discounts on routine dentistry (i.e. dental cleans under anaesthesia, not extractions) Free of charge nail clip appointments 10% discount on neutering 10% discount on kennel cough vaccine Costs are dependent on your dog’s weight: Dog Health Plan Upfront Payment 5-10kg dog = £190 10-20kg dog = £210 20-40kg dog = £220 40-60kg dog = £240 Dog Health Plan Monthly Direct Debit 5-10kg dog = £16.80/month 10-20kg dog = £18.50/month 20-40kg = £19.30/month 40-60kg dog = £21/month

Socialisations If you have a dog that is nervous about visiting us, we currently offer free of charge socialisation sessions with our nursing team. Socialisation sessions are a great way of helping your dog feel more comfortable coming into the vet. They consist of approximately 10 minute appointments where you and your dog come into the practice, we will offer your dog some treats and sit and have a chat about how things are going. We will not do any clinical exams or health checks on your dog in these appointments to try and help them learn to feel comfortable when they're visiting us. If your dog has certain foods they love please feel free to bring them in with you. If you would like to book a socialisation session please let us know. Obesity Clinics If you are concerned about your dog or cat's weight, please book in for a nurse appointment (£23). At this appointment we will weigh your pet, conduct an examination of them and put together a feeding plan for them which we will email to you after your appointment. We would then recommend bringing in your pet in to weigh them once a month to check the weight gain is going in the right direction. Sometimes our nursing team may recommend you book in for a vet appointment, for example if the feeding plan doesn't result in weight loss, in order to rule out any underlying conditions. Puppy Clinics If you are on our health plan you are entitled to a monthly appointment with a nurse to weigh them, give them their monthly parasite treatment and also have a chat about how things are going. If you have any specific concerns about your puppy please let us know in advance of your appointment as you may be advised to book a vet appointment instead.

Cats: Core Vaccines Nobivac Ducat - cat flu (every year) NobivacTricat - cat flu + panleukopenia (every 3 years) Nobivac FELV - Feline Leukemia Virus - (every 3 years) (Optional: Rabies every 3 years) Dogs: Core Vaccines Nobivac L4 - Leptospirosis (every year) Nobivac DHP - Distemper, Hepatitis & Parvovirus (every 3 years) (Optional: Kennel Cough* every year, Rabies every 3 years) *If you would like your dog to have a kennel cough vaccine each year please tell your vet at your pet’s vaccine appointment as it is not part of our core vaccine protocol. If you are on our health plan you are entitled to 10% of the kennel cough vaccine.

Yes, we have health plans for: cats, dogs and puppies. We do not have a kitten health plan and instead recommend starting our adult cat health plan when they have been neutered at about 5-6 months old as they should not be going outside until then. For further details please visit: https://www.thegrovevet.com/post/pet-health-plans

Cats: Felisecto/Stronghold: (Ticks, fleas, lice, mites, worms) - Liquid spot on to skin on the back of the neck once monthly Milbeworm (tapeworm & roundworm) - A tablet by mouth every 6 months (every 3 months for cats that are prolific hunters) Dogs: Simparica Trio: (ticks & fleas, mites & worms) - one tablet monthly by mouth Cazitel Plus: (tapeworm) - tablet (number of tablets depends on weight) every 6 months by mouth

In some circumstances your pet may need veterinary care overnight. In most cases they will be transferred to Vets Now, our out of hours provider, but sometimes your pet will need to stay with us overnight if they are not able to be transported. For further information about this please read our overnight care and emergency policy which can be accessed below: https://www.thegrovevet.com/policies

Whenever we are closed, the Out of Hours Emergency Provider 'Vets Now' will be open and you can call them for emergencies, advice or appointments. Their contact details are: Vets Now Bristol Address: 32, 34 Zetland Rd, Redland, Bristol, BS6 7AB Phone: 0117 239 3121

In most cases you will need to transport your pet from us to Vets Now and vice versa, which is about a 5 minute drive. If you do not have access to a car then click below for access to an Emergency Animal Transport & Services Directory. https://www.thegrovevet.com/ownerinfo For further information about your pet's care out of hours, please read our overnight care and emergency policy which can be accessed here. https://www.thegrovevet.com/policies

At The Grove Vets, we are dedicated to reducing our environmental impact through continuous improvements in our practices. For information on how we are doing this please visit the link below and select our Environmental Policy. https://www.thegrovevet.com/policies

If you are unhappy with the care you or your pet has received you can let us know by: Speaking to a member of the team in person Phoning us on 0117 252 0545 In writing by emailing info@thegrovevet.com In writing by post to: The Grove Vets, Henleaze, 2 Russell Grove, Bristol, BS6 7UE. If you wish to make a complaint independently of the Grove Vets regarding a specific Veterinary Surgeon or Veterinary Nurse you can do so by visiting: https://www.rcvs.org.uk/concerns/im-an-animal-owner-and-i-want-to-raise-a-concern/ To view our complaints policy please visit: https://www.thegrovevet.com/policies

We keep accurate and detailed clinical records for your pet which are available upon request. Case records, radiographs, ultrasound scans and other records are the property of, and will be retained by, The Grove Vets.

Please visit the link below for both our privacy policy and data protection policy. https://www.thegrovevet.com/policies

Please click here to access our policies.

If you need any information from us required in a different format, please let us know and we will endeavour to provide this for you.

Second opinions and referrals are welcomed and we will forward full clinical history as necessary or provide a detailed referral letter summarising your pets case and any relevant laboratory results. Second opinions would usually be done on the basis of your request and we can provide a second opinion from another vet within the practice or you can seek a second opinion from an external veterinary practice. Referral of patients would usually be done on the basis of our recommendation due to the complex nature of the work up or surgical procedure required and we will guide you as to the most appropriate referral centre and arrange this on your behalf.