Question 1

How do I register my pet(s) with you?

Accepted Answer

To register please go to the Menu bar and select Register, fill in the details and someone will be in touch. To speed up the process please contact your previous veterinary clinic and ask them to email your pet(s) medical history to us at info@thegrovevet.com as we need this in order to see your pet(s) for an appointment. As we are a small team, our emails are not constantly monitored, so if you haven't heard from us in 3 working days please give us a nudge!

Question 2

How do I book an appointment?

Accepted Answer

To book an appointment you must first be registered with us. You can book an appointment by clicking 'Book Online' on the menu bar or by calling us on 0117 252 0545. If you want to book an appointment for multiple pets at the same time please book back to back appointments on our online booking system. If you need to book a 2nd opinion or 40 minute appointment please get in touch with us as this cannot be booked online.

Question 3

What are your working hours?

Accepted Answer

Surgery opening times Monday to Friday: 8.30am - 6.30pm

Surgery opening times Saturday: 9.00am - 12:00pm

Admission appointments for surgical inpatients: 8.20am - 9.00am (Monday to Friday only)

Consulting hours Monday to Friday: 9.00am - 11:40am and 2.00pm - 5:40pm

Consulting hours Saturday: 9.00am – 11.40am

We are closed on Sundays and Bank holidays.

Question 4

What do I do if my pet needs veterinary care whilst you're closed?

Accepted Answer

Whenever we are closed, the Out of Hours Emergency Provider 'Vets Now' will be open and you can call them for emergencies, advice or appointments. Their contact details are:
Vets Now Bristol
Address: 32, 34 Zetland Rd, Redland, Bristol, BS6 7AB
Phone: 0117 239 3121

Question 5

Do you have parking facilities?

Accepted Answer

We do not have parking facilities, however we are in a non-permitted residential area so there is usually somewhere to park within a couple of minutes walk from the practice.

Question 6

Do you have disabled access?

Accepted Answer

We have disabled access into the practice however we unfortunately do not have disabled access to a bathroom or toilet at this time.