We do not have parking facilities, however we are in a non-permitted residential area so there is usually somewhere to park within a couple of minutes walk from the practice.

To book an appointment you must first be registered with us. You can book an appointment by clicking 'Book Online' on the menu bar or by calling us on 0117 252 0545. If you want to book an appointment for multiple pets at the same time please book back to back appointments on our online booking system. If you need to book a 2nd opinion or 40 minute appointment please get in touch with us as this cannot be booked online.

Whenever we are closed, the Out of Hours Emergency Provider 'Vets Now' will be open and you can call them for emergencies, advice or appointments. Their contact details are: Vets Now Bristol Address: 32, 34 Zetland Rd, Redland, Bristol, BS6 7AB Phone: 0117 239 3121

To register please go to the Menu bar and select Register, fill in the details and someone will be in touch. To speed up the process please contact your previous veterinary clinic and ask them to email your pet(s) medical history to us at info@thegrovevet.com as we need this in order to see your pet(s) for an appointment. As we are a small team, our emails are not constantly monitored, so if you haven't heard from us in 3 working days please give us a nudge!

We have disabled access into the practice however we unfortunately do not have disabled access to a bathroom or toilet at this time.

Surgery opening times Monday to Friday: 8.30am - 6.30pm Surgery opening times Saturday: 9.00am - 12:00pm Admission appointments for surgical inpatients: 8.20am - 9.00am (Monday to Friday only) Consulting hours Monday to Friday: 9.00am - 11:40am and 2.00pm - 5:40pm Consulting hours Saturday: 9.00am – 11.40am We are closed on Sundays and Bank holidays.

You can either request to collect the physical medication from us or you can ask for a written prescription and you can order the medication online yourself. You can request either of these by going to the menu bar and selecting repeat prescriptions and completing the form. If you have not received a medication from us before, you will likely need a vet appointment first. If you're not sure if you need an appointment, you can submit a medication ​​request and we'll let you know if you need a vet appointment.

Unfortunately once medication has left the practice it cannot be refunded as we cannot guarantee it has been stored in the correct conditions and therefore it must be disposed of. However, you can return unopened, unused or out of date medications or sharps for us to dispose of safely.

For our price list please visit: https://www.thegrovevet.com/pricelist

Payment must be made on the day of your pet's treatment unless we are processing a direct Insurance Claim for over £500. For appointments, payment will be taken after your appointment from our reception. For operations, payment will be taken when you collect your pet after their procedure. We accept card and cash. We do not accept American Express or Cheques. In some circumstances you may be asked to pay by a direct online payment link.

Our insurance policy and information about how to claim can be found at: www.thegrovevet.com/insuranceclaims

For our advice about pet insurance please go to: www.thegrovevet.com/post/pet-insurance-which-one-should-i-choose

In some circumstances your pet may need veterinary care overnight. In most cases they will be transferred to Vets Now, our out of hours provider, but sometimes your pet will need to stay with us overnight if they are not able to be transported. For further information about this please read our overnight care and emergency policy which can be accessed below: https://www.thegrovevet.com/policies

Whenever we are closed, the Out of Hours Emergency Provider 'Vets Now' will be open and you can call them for emergencies, advice or appointments. Their contact details are: Vets Now Bristol Address: 32, 34 Zetland Rd, Redland, Bristol, BS6 7AB Phone: 0117 239 3121

In most cases you will need to transport your pet from us to Vets Now and vice versa, which is about a 5 minute drive. If you do not have access to a car then click below for access to an Emergency Animal Transport & Services Directory. https://www.thegrovevet.com/ownerinfo For further information about your pet's care out of hours, please read our overnight care and emergency policy which can be accessed here. https://www.thegrovevet.com/policies

Health check with a vet with annual booster vaccination Health check over with our nursing team (6 months after vaccination) A year's worth of parasite control (see below for our protocol) 10% discounts on routine dentistry (i.e. dental cleans under anaesthesia, not extractions) Free of charge nail clip appointments Animal Health Certificate discount if travelling abroad Cat Health Plan Upfront Payment £190 Cat Health Plan Monthly Direct Debit £16.80/month

Simparica Trio which prevents roundworm, lungworm, fleas, mites, lice and ticks and is a treat like tablet given monthly. Initially we recommend coming into the practice for a visit to see a member of our nursing team once a month for your puppy to be weighed and given their Simparica tablet. This ensures they are given the correct dose as well as building a positive relationship with the vets from a young age. Cazitel Plus that prevents tapeworm and is given every six months. A health check with one of our nurses at six months old. 10% off vaccinations and a health check 10% off neutering Animal Health Certificate discount if travelling abroad Costs £155 for puppies expected to weigh less than 25kg as an adult. £175 for puppies expected to weigh over 25kg as an adult.

Health check with a vet with annual booster vaccination Health checkover with our nursing team (6 months after vaccination) A year's worth of parasite control (see below for our protocol) 10% discounts on routine dentistry (i.e. dental cleans under anaesthesia, not extractions) Free of charge nail clip appointments 10% discount on neutering 10% discount on kennel cough vaccine Animal Health Certificate discount if travelling abroad Costs are dependent on your dog’s weight: Dog Health Plan Upfront Payment 5-10kg dog = £190 10-20kg dog = £210 20-40kg dog = £220 40-60kg dog = £240 Dog Health Plan Monthly Direct Debit 5-10kg dog = £16.80/month 10-20kg dog = £18.50/month 20-40kg = £19.30/month 40-60kg dog = £21/month

Socialisations If you have a dog that is nervous about visiting us, we currently offer free of charge socialisation sessions with our nursing team. Socialisation sessions are a great way of helping your dog feel more comfortable coming into the vet. They consist of approximately 10 minute appointments where you and your dog come into the practice, we will offer your dog some treats and sit and have a chat about how things are going. We will not do any clinical exams or health checks on your dog in these appointments to try and help them learn to feel comfortable when they're visiting us. If your dog has certain foods they love please feel free to bring them in with you. If you would like to book a socialisation session please let us know. Obesity Clinics If you are concerned about your dog or cat's weight, please book in for a nurse appointment (£23). At this appointment we will weigh your pet, conduct an examination of them and put together a feeding plan for them which we will email to you after your appointment. We would then recommend bringing in your pet in to weigh them once a month to check the weight gain is going in the right direction. Sometimes our nursing team may recommend you book in for a vet appointment, for example if the feeding plan doesn't result in weight loss, in order to rule out any underlying conditions. Puppy Clinics If you are on our health plan you are entitled to a monthly appointment with a nurse to weigh them, give them their monthly parasite treatment and also have a chat about how things are going. If you have any specific concerns about your puppy please let us know in advance of your appointment as you may be advised to book a vet appointment instead.

Cats: Core Vaccines Nobivac Ducat - cat flu (every year) NobivacTricat - cat flu + panleukopenia (every 3 years) Nobivac FELV - Feline Leukemia Virus - (every 3 years) (Optional: Rabies every 3 years) Dogs: Core Vaccines Nobivac L4 - Leptospirosis (every year) Nobivac DHP - Distemper, Hepatitis & Parvovirus (every 3 years) (Optional: Kennel Cough* every year, Rabies every 3 years) *If you would like your dog to have a kennel cough vaccine each year please tell your vet at your pet’s vaccine appointment as it is not part of our core vaccine protocol. If you are on our health plan you are entitled to 10% of the kennel cough vaccine.

Yes, we have health plans for: cats, dogs and puppies. We do not have a kitten health plan and instead recommend starting our adult cat health plan when they have been neutered at about 5-6 months old as they should not be going outside until then. For further details please visit: https://www.thegrovevet.com/post/pet-health-plans

Cats: Felisecto/Stronghold: (Ticks, fleas, lice, mites, worms) - Liquid spot on to skin on the back of the neck once monthly Milbeworm (tapeworm & roundworm) - A tablet by mouth every 6 months (every 3 months for cats that are prolific hunters) Dogs: Simparica Trio: (ticks & fleas, mites & worms) - one tablet monthly by mouth Cazitel Plus: (tapeworm) - tablet (number of tablets depends on weight) every 6 months by mouth

Neutering refers to removal or partial removal of the reproductive organs of both male and female cats and dogs. All neutering is done under general anaesthetic and cats and dogs can go home the same day after their procedure. Females are ‘spayed’, this means the ovaries and sometimes also the uterus are removed, depending on the type of surgery. Males are castrated, this means the testicles are removed. Contrary to popular belief, cats and dogs do not need to have a litter before they are neutered.

Unlike a laparoscopic spay where just the ovaries are removed, with a traditional spay both ovaries and the uterus are removed through an incision made just below the belly button into the abdomen.

For keyhole surgery, we clip a larger area of fur extending up both sides of the dogs. This allows us to pick up the ovaries internally from the outside as they are actually very close to the spine of a dog. Complications can happen with any surgery, but they are very rare. In the worst case, keyhole surgery is converted to traditional open surgery, with no long-term consequences. The cost of the lap spay is based on the weight/size of your dog. Some miniature breeds cannot be spayed laparoscopically due to their size so if your dog is under 8kg it would need to be assessed by the vet to ascertain whether a laparoscopic spay is suitable. The best time to spay is 3 to 4 months after your pet’s season finishes. She will then need a check up 2 weeks before the spay is booked in to check she is not coming into season or showing signs of a phantom pregnancy.

If you would like to book your pet in for neutering please get in touch by email or by telephone, this cannot be done on our online booking system.

There is a reduction in the amount of pain after the keyhole spaying operation. The surgical wounds are much smaller with keyhole surgery: 0.5 to 1 cm compared to 6 to 15 cm which means your dog is likely to have a speedier recovery. Your pet will return to their normal level of exercise sooner. Normally she must rest for 10-14 days, but after laparoscopic surgery only 3-5 days rest is required on average. There is a significantly reduced risk of post op complications. Bleeding from the surgical site is less due to the surgeon having much better visualisation of the ovaries and using advanced equipment to seal the vessels.

Castration (male dogs) Our recommendation is that castrating your dog is optional and dependent on whether it may reduce certain testosterone-related behaviours such as scent marking and mounting/humping. We generally recommend waiting to neuter male dogs until they are skeletally mature at around 1 year old and when their adult temperament has become apparent. This is because castrating a male dog that has anxious or nervous tendencies can exacerbate these symptoms, potentially triggering fear aggression, due to the removal of testosterone which is a confidence giving hormone. If you would like to trial castrating your dog but are reluctant to permanently do so in case it causes unwanted behaviours, you can first opt for a surgical implant/chemical castration that lasts 6-12 months, we may strongly recommend this in some cases. If you would like to discuss castrating your dog further please book in for an appointment with a vet. Spaying (female dogs/bitches) We generally advise spaying all bitches due to the health benefits associated with neutering such as: elimination of phantom pregnancies, unwanted litters, pyometras (infection of the uterus) and decreased risk of some cancers. In most cases we would recommend spaying dogs after their 1st or 2nd seasons but the ideal timing of spaying varies from breed to breed and so we encourage you to seek our advice with regards to the best timing to perform a spay on an individual basis. We offer two surgical options for spaying dogs: a traditional spay and laparoscopic (keyhole) spay. For more details please see our FAQs below. To discuss spaying your dog further please book in for an appointment with a vet.

Shorter surgical time compared to lap spays – Laparoscopic spays can sometimes take longer than the traditional method due to the equipment set up time and fine motor skills required by the surgeon. Cheaper cost - Laparoscopic spays require advanced and expensive equipment. Further, the surgeon needs to have completed additional training. These cause Laparoscopic spays to have a surcharge, which is not associated with traditional spays Laparoscopic spays may not be suitable in very small patients – This is often due to the equipment size being too large and bulky for tiny patients therefore, a traditional spay will be advised instead.

For costs of neutering procedures please visit: www.thegrovevet.com/pricelist

For costs please visit https://www.thegrovevet.com/pricelist

In many ways the process is similar to the traditional spay, all aspects of pre-surgical preparation are identical and your pet will only need to be with us for the day. The main difference is the process once your pet is under anaesthetic. Two small wounds are made on the dog's under-surface. A small amount of gas is introduced internally through the first wound, to lift the body wall away from the internal organs, creating an internal ‘tent’ effect. A small camera is then inserted into the patient through the same wound to see the ovaries. Surgical instruments are inserted through the second wound to remove the ovaries. In female dogs, we only remove the ovaries and leave the womb (uterus) inside. The cost of the procedure includes a pre spay check 2 weeks before and checks at 3 days and 10 days post operatively. She will also need a body suit for after surgery, we can provide this for approximately £25 depending on the size of your dog, or you can purchase one of your own and bring it with you.

We recommend neutering both male and female cats before they are allowed outside. For females spaying prevents: unwanted litters, reduces the risks of uterine infection, certain cancers and behaviours such as spraying and calling. For males, castration can also prevent spraying as well as reducing the risks of wandering far from home and fights with other males. Cats need to weigh over 2kg to be neutered, this is generally when they are about 5 to 6 months old.

Pet travel requirements vary depending on your destination and where you’re returning from. The most up-to-date and reliable source of information is the UK government website: www.gov.uk/taking-your-pet-abroad Below is a summary of the general requirements: Travel to the EU (including the Republic of Ireland): Pets must be microchipped and have a valid rabies vaccination (administered at least 21 days before travel). You will need an Animal Health Certificate (AHC) issued by a vet no more than 10 days before travel – unless your pet has an EU-issued Pet Passport with an up-to-date rabies vaccination. AHCs are valid for a single trip and for re-entry to Great Britain within 4 months. Travel outside the EU: Requirements vary significantly depending on the country. Most destinations require a rabies vaccination and an Export Health Certificate (EHC), plus possible blood tests or additional treatments. Due to the complexity, we may recommend using a pet travel specialist such as PetAir UK. Travel to Northern Ireland: You currently do not need an AHC or rabies vaccination due to a suspension of checks. A Pet Travel Document (PTD) is now available, which you complete yourself and is valid for multiple trips. Pet travel rules can change frequently. We strongly advise checking the official government websites before every trip: https://www.gov.uk/bring-your-pet-to-great-britain https://www.gov.uk/taking-your-pet-abroad

While Northern Ireland is part of the UK, it is treated differently due to the Northern Ireland Protocol. Your pet must be microchipped A government issued document called a Pet Travel Document (PTD) can be applied for by the owner and is valid for multiple trips. At present, no AHC or rabies vaccination is required for travel from Great Britain to Northern Ireland. No tapeworm treatment is currently required for Northern Ireland. For more info and to apply for a PTD visit: https://www.gov.uk/taking-your-pet-abroad/travelling-to-northern-ireland Pet travel rules can change frequently. We strongly advise checking the official government websites before every trip: https://www.gov.uk/bring-your-pet-to-great-britain https://www.gov.uk/taking-your-pet-abroad

To book an AHC please get in touch via email or give us call. You will need to provide: Names of pets travelling Travel dates Destination(s), including transit countries Whether a rabies vaccine appointment is needed A £100 deposit to confirm your appointment Costs: AHC: £195 Pet Health Plan members: £165 Additional pets: £50 each Deposits are non-refundable if cancelled with less than 7 working days’ notice Important: The person travelling with the pet must be named on the certificate and attend the appointment to sign the document.

Your pet must be: Microchipped Vaccinated against rabies (at least 21 days prior to travel) Issued an Animal Health Certificate by an official vet within 10 days of departure OR has an EU Pet Passport (issued in an EU country and with an up-to-date rabies vaccine) is still valid for travel without an AHC. The AHC is required for each trip from the UK to the EU. Tapeworm Treatment is required for dogs travelling to: Finland Republic of Ireland Malta Norway This must be administered by a vet 24 to 120 hours before entry. Dogs must also be treated for tapeworm before returning to the UK, unless arriving directly from Finland, Ireland, Northern Ireland, Malta or Norway. Pet travel rules can change frequently. We strongly advise checking the official government websites before every trip: https://www.gov.uk/bring-your-pet-to-great-britain https://www.gov.uk/taking-your-pet-abroad

At The Grove Vets, we are dedicated to reducing our environmental impact through continuous improvements in our practices. For information on how we are doing this please visit the link below and select our Environmental Policy. https://www.thegrovevet.com/policies

If you are unhappy with the care you or your pet has received you can let us know by: Speaking to a member of the team in person Phoning us on 0117 252 0545 In writing by emailing info@thegrovevet.com In writing by post to: The Grove Vets, Henleaze, 2 Russell Grove, Bristol, BS6 7UE. If you wish to make a complaint independently of the Grove Vets regarding a specific Veterinary Surgeon or Veterinary Nurse you can do so by visiting: https://www.rcvs.org.uk/concerns/im-an-animal-owner-and-i-want-to-raise-a-concern/ To view our complaints policy please visit: https://www.thegrovevet.com/policies

We keep accurate and detailed clinical records for your pet which are available upon request. Case records, radiographs, ultrasound scans and other records are the property of, and will be retained by, The Grove Vets.

Please visit the link below for both our privacy policy and data protection policy. https://www.thegrovevet.com/policies

Please click here to access our policies.

If you need any information from us required in a different format, please let us know and we will endeavour to provide this for you.

Second opinions and referrals are welcomed and we will forward full clinical history as necessary or provide a detailed referral letter summarising your pets case and any relevant laboratory results. Second opinions would usually be done on the basis of your request and we can provide a second opinion from another vet within the practice or you can seek a second opinion from an external veterinary practice. Referral of patients would usually be done on the basis of our recommendation due to the complex nature of the work up or surgical procedure required and we will guide you as to the most appropriate referral centre and arrange this on your behalf.